Refund & Cancellation Policy
Hawk Eyes LLC
Effective Date: September 10, 2026
At Hawk Eyes LLC, we provide professional dispatch and related business support services. Because our services involve time, staff, and resources being allocated specifically to each customer, our refund and cancellation policy is as follows.
1. Service Cancellation
Customers may request cancellation of services by contacting Hawk Eyes LLC as soon as possible.
If a cancellation request is received before services have started, Hawk Eyes LLC may approve a full refund of any prepaid amount, depending on the terms of the customer’s service agreement.
Once services have started or work has been performed, cancellation will generally not qualify for a full refund.
2. Refunds
Refund requests are reviewed individually based on the services purchased, work already completed, and the terms agreed upon at the time of purchase.
If approved, refunds may be issued for the unused portion of prepaid services where applicable.
Any refund approved by Hawk Eyes LLC will be processed back to the original payment method used for the transaction.
Approved refunds are generally processed within 3 business days. The customer’s bank or card issuer may require additional time to post the funds to the account.
3. Services Already Performed
Payments for services that have already been completed or substantially performed are generally non-refundable.
If a customer believes that a service was not provided as agreed, they should contact Hawk Eyes LLC so we can review the matter and attempt to resolve it directly.
4. Service Issues or Complaints
Customers should contact us promptly if they believe there is an issue with our services. We will review the concern and, where appropriate, work with the customer on a reasonable resolution.
Customers are encouraged to contact Hawk Eyes LLC before initiating a payment dispute or chargeback so that we have an opportunity to resolve the issue directly.
5. Recurring Services
For recurring or monthly services, customers may request cancellation before the next billing period begins.
Cancellation requests received after a billing cycle has already been charged may not qualify for a refund for that billing period if services have already been made available or performed.
6. No Unauthorized Refunds
Refunds will only be issued by Hawk Eyes LLC through the original payment method or another method agreed upon by Hawk Eyes LLC and the customer.
Customers should not initiate a separate payment reversal or chargeback for a transaction that has already been refunded.
7. Customer Acknowledgment
By purchasing or authorizing services from Hawk Eyes LLC, the customer acknowledges that they have reviewed and agreed to these Refund & Cancellation Terms.
These terms may be provided on our website, invoice, service agreement, checkout page, or other customer authorization documentation.
8. Contact Us
For refund requests, cancellations, or service-related concerns, please contact Hawk Eyes LLC directly.
Hawk Eyes LLC
Email: info@hawkeyesllc.com
Phone: (346) 475-8881
Website: hawkeyesllc.com